Refund & Cancellation Policy

1. Payments, Free Trial, Credits & Wallet

We offer a free trial so you can fully evaluate the Service before paying. Different types of payments are treated differently, as set out below:

• Subscription fees are non-refundable, including for partially used billing periods, except in the limited circumstances described in sections 3–4 (technical failures on our side, and duplicate, erroneous, or unauthorised charges).
• Prepaid credits you top up can be withdrawn back to your original payment method while they remain unused. Credits already consumed on successful generations are non-refundable.
• Wallet balance — including earnings you receive from fans and other payments collected through the Service — is your money. You can withdraw it to your bank account or original payment method at any time, subject to standard identity/payout verification and any applicable transaction fees.
• Downgrading or cancelling a plan does not refund subscription amounts already paid, but does not affect unused credits or wallet balance you remain free to withdraw.

2. Subscription Cancellations

• Subscriptions renew automatically at the end of each billing cycle.
• You can cancel any time from your account settings. Cancellation stops future renewals; access continues until the end of the paid period.
• We do not provide pro-rata refunds for partially used billing periods.
• If a renewal is charged after a cancellation you completed before the renewal date, we will refund that renewal in full.

3. Failed Generations & Service Errors

If credits are deducted for a generation that fails entirely due to a fault on our side, the corresponding credits are auto-refunded to your wallet. If this does not happen, contact support with the job id and we will restore the credits.

4. Duplicate or Erroneous Charges

If you notice a duplicate charge or a payment that did not credit your account, email us within 7 days at support@geniehive.in with the payment id. Confirmed duplicate, erroneous, or unauthorised charges are refunded in full to the original payment method.

5. How to Request a Refund

1. Email support@geniehive.in from the email address on your account.
2. Include the payment id, transaction date, and a short description of the issue.
3. We will acknowledge your request within 2 business days and share a decision within 7 business days.

6. Refund Method & Timelines

Approved refunds are processed to the original payment method via our payment partner (Razorpay, or Cashfree Payments where used). Funds typically reflect within 5–10 business days, depending on your bank or card issuer.

7. Non-Refundable Items

• Subscription fees, once charged, and credits already consumed on successful generations.
• Charges older than 30 days, unless required by law.
• Fees for third-party services you were routed to.

8. Chargebacks

Please contact us before initiating a chargeback — we can usually resolve issues faster directly. Accounts with unresolved chargebacks may be suspended pending investigation.

9. Contact

Questions about this policy? Email support@geniehive.in or see our Contact page.